FAQS

Here’s what happens when common order situations arise — and exactly how to move forward.

Tracking Your Package

You’ll receive a shipping confirmation email with a tracking link as soon as your order is dispatched. That link gives you real-time status updates all the way to delivery.

Changing an Order

You cannot modify order details once submitted, because fulfillment begins shortly after order confirmation. Please verify all information before completing checkout.

Returning an Item

Returns are accepted only for items in original, unworn condition with tags attached. Clearance items are generally final sale. To start a return, email cs@merchoxy.com — we’ll send you step-by-step instructions and the correct return address.

Resolving a Faulty or Incorrect Item

If you receive a damaged or incorrect item, email cs@merchoxy.com within 30 days of delivery. Include:

• Your order number
• The product code
• Clear photos of the issue

We’ll resolve it promptly — no subjective expectations involved, only verified defects or mismatches.

Fixing a Wrong Address

Contact us immediately if your shipping address is incorrect. We can update it only if your order has not yet been processed or dispatched. Once an order has left our facility, we are unable to make any further changes.

Adding a Discount Code

You cannot apply a discount code after order confirmation. But if you missed one, contact us with your order number and the code — we’ll review your request and assist where possible.

Handling Out-of-Stock Items

We frequently restock popular items. To be notified the moment something comes back, sign up for restock notifications directly on the product page.

Questions? Just reply to any order-related email or write to cs@merchoxy.com — we’ll get back to you right away.